Frequently Asked Questions
Here you will find basic information about electricity service in Texas and with SWPL. Let us know if there's something you don't see here.
Texas has a deregulated, three-tier system. This means the power plants that generate the electricity, the distribution grid that brings your business or home the electricity, and the company that sells you the electricity itself are all owned by different companies.
SWPL is a retail electricity provider (REP). This means we are the company that purchases the electricity on the open market. We then offer it to our customers at a competitive rate. We are out there every day bringing you the electricity you need at the competitive rates you expect.
The power lines and physical equipment that brings the electricity to your business or home are owned by transmission/distribution service providers (TDSPs). You may also hear these companies referred to as "the utility". SWPL works with the TDSPs to ensure that your electricity service is provided reliably and consistently.
For service interruptions caused by weather or line damage, contact your TDSP. Please reach out to us if you feel the disruption is due to an outstanding bill.
From your perspective, until your first SWPL bill arrives, nothing will appear to have changed. You will get the same electricity you have previously received from the TDSP. The only difference is that SWPL will be out on the market purchasing it for you.
Texas customers are switched within 1-3 days. You are also able to select switch dates and move-in dates. One of our helpful customer service agents can provide more details about your switch and move-in options.
Just click here and you will be taken to the customer portal to pay your bill. We accept Visa and MasterCard. You can also process your payment by calling our automated voice response system, or you may mail us a check or money order.
We bill based on the meter reading we receive from your local utility company. Electric bills increase when usage consumption increases. Please review your usage on the Dashboard at My Account. Another good resource to monitor your daily usage is Smartmetertexas.com.
We are not always able to offer the same rate you have. Our rates are based on the market at the time of the renewal. You may find our most competitive rates by entering your zip code on our website.
YEP Energy accepts MasterCard and Visa.
Great question! AutoPay is the quick, easy, affordable way to maintain good account standing. Click here and you can use the customer portal to enroll in AutoPay. You may contact us as well, and one of our professional customer service agents will set up Autopay for you.
Of course! You can update your payment method, or update your bank account or credit card numbers used for Autpay through your customer portal or by contacting us and letting an agent assist. We accept Visa and MasterCard.
AutoPay drafts ten days after your invoice is generated.
With AutoPay, you are never late to pay your bill. No more late fees and no additional payment processing fee!
AutoPay drafts 10 days following the invoice date. Regrettably, we do not provide the option to choose your AutoPay due date. You will see the draft date on your invoice.
Mail is not always delivered in the timely manner expected. We have no control over when a mailed payment will be received. Please consider making online payments at My Account.
The total average price at the time of enrollment is based on base rate, meter fee, and utility charges. The average prices given on the EFL are for usage at 500, 1000, and 2000 kWh. The utility charges may change or your usage varies from the EFL values and the average rate is slightly different.
After timely payments for 12 months, residential deposits will be applied to your account.
You are enrolled on an AutoPay E-Plan. AutoPay is required for the rate on the facts label. A payment processing fee of $.005 is added when AutoPay is not used. Also, a Printed Correspondence Fee is billed when a notice is mailed to you. The notice could be to inform you that your account is past due. You may also get the fee if you request invoice copies. Renewal notices do not trigger a fee.
Your invoice delivery method is a choice you can make. This can be done by visiting My Account and accessing the Billing Contact Info. Check the Paperless option if you do not want a bill in the mail. If this is not checked your Invoices are mailed on the same day as printed.
You will not experience a loss of power when switching providers.
Your meter read date is set by the utility. When you change providers the meter read date does not change. Upon receipt of your meter read from the utility, your invoice will be generated.
Payment of the deposit is required to initiate service.
Your invoices are available on our online portal or we will send you copies for a nominal fee.
Your online payment applies instantly to your account.
We provide competitive plans that offer stability and predictability to your monthly electricity bill. We also offer options that provide renewable solutions, support our troops, and make our landscape greener.