Frequently Asked Questions
Here you will find basic information about electricity service in Texas and with SWPL. Let us know if there's something you don't see here.
Texas has a deregulated, three-tier system. This means the power plants that generate the electricity, the distribution grid that brings your business or home the electricity, and the company that sells you the electricity itself are all owned by different companies.
SWPL is a retail electricity provider (REP). This means we are the company that purchases the electricity on the open market. We then offer it to our customers at a competitive rate. We are out there every day bringing you the electricity you need at the competitive rates you expect.
The power lines and physical equipment that brings the electricity to your business or home are owned by transmission/distribution service providers (TDSPs). You may also hear these companies referred to as "the utility". SWPL works with the TDSPs to ensure that your electricity service is provided reliably and consistently.
For service interruptions caused by weather or line damage, contact your TDSP. Please reach out to us if you feel the disruption is due to an outstanding bill.
From your perspective, until your first SWPL bill arrives, nothing will appear to have changed. You will get the same electricity you have previously received from the TDSP. The only difference is that SWPL will be out on the market purchasing it for you.
Texas customers are switched within 2-3 days. You are also able to select switch dates and move-in dates. One of our helpful customer service agents can provide more details about your switch and move-in options.
Just click here and you will be taken to the customer portal to pay your bill. You can also process your payment by calling our automated voice response system, or you may mail us a check or money order.
With AutoPay, you are never late to pay your bill. No more late fees and no additional payment processing fee!
Of course! You can update your payment method, or update your bank account or credit card numbers used for Autpay through your customer portal or by contacting us and letting an agent assist.
AutoPay drafts ten days after your invoice is generated.
Use the customer portal to update your credit card information. You may also contact us and we will get the card information updated right away.
Your invoices are available on our online portal or we will send you copies for a nominal fee.
SWPL accepts MasterCard and Visa.
You can easily change your payment method on our online portal or contact us and one of our friendly agents will guide you through the process.
Your online payment applies instantly to your account.
We provide competitive plans that offer stability and predictability to your monthly electricity bill. We also offer options that provide renewable solutions, support our troops, and make our landscape greener.